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Arbor Wellness Reviews

Rated 4.7 based on 174 Reviews

200 Winners Cir S, Brentwood, TN 37027, United States

Rehab Centres Brentwood

Published on
July 7, 2025
Last updated
July 7, 2025

Reviews Summary

The overall sentiment for Arbor Wellness is mixed, with both positive experiences and notable criticisms highlighted by reviewers. Several clients remark on the supportive and knowledgeable therapists, mentioning specific staff who contributed meaningfully to their recovery and transition processes. However, structural and organizational shortcomings, such as lackluster weekend programming, staff shortages, and issues with housekeeping and food quality, are cited as consistent pain points.

Frequent themes include satisfaction with individual therapy, the quality of certain nursing and kitchen staff, and appreciation for personalized care. By contrast, dissatisfaction is repeatedly expressed regarding unstructured group sessions, limited availability of therapists, and broken promises about treatment offerings. Operational inconsistencies and unsatisfactory facilities maintenance—such as recurring cleanliness problems and pest issues—appear across multiple reviews, spanning both weekdays and weekends.

Overall, Arbor Wellness is regarded by many as a compassionate and helpful mental health clinic in Middle Tennessee, particularly due to standout staff members. Nonetheless, persistent feedback about inadequate weekend support, disorganization, and unmet service expectations indicate areas that require focused improvement for enhanced reliability and client trust.
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What Customers Are Saying About Arbor Wellness?

I loved my therapist and the food!

incredible experience at Arbor Wellness Day

staff are also knowledgeable and kind

I completed the program and was very satisfied

a great experience for me

Trustguide extracts key phrases from reviews about Arbor Wellness and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 40% of Arbor Wellness's customers had a positive experience.

Positive
40%
Neutral
10%
Negative
50%

Arbor Wellness Ratings

1

As of Based on 174 revies as of Jul 07, 2025

Arbor Wellness Score

40%

As of Based on 174 revies as of Jul 07, 2025

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Customer Reviews

As of Jul 07, 2025, 174 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Arbor Wellness's publicly available reviews View source

Elliot Swatik rated Arbor Wellness 4 stars
a month ago
I had a decent time here. I was only here for two weeks because of personal reasons but my time here I felt was beneficial and I enjoyed my time here. There are a few complaints though that I wish they could work on especially because it’d make the experience a lot better for others; during the weekends they have different facilitators run the groups and you basically do nothing all weekend. The first weekend I was there we just did random self care like read or journal and talk for an hour straight. The second and last weekend I was there we drew birds and did nothing as well. It seems like they can’t find anyone to work weekends so they have people who don’t really have much experience work the weekends and that’s what goes on. It’s kind of nice to have a chill day for the weekends but at the same time it could be a lot more beneficial if we had actual therapists working on the weekends. Another complaint was there was someone in the facility that was a patient that caused a lot of issues but they did absolutely nothing to resolve any of the issues they were causing. This caused a lot of distress among other patients but it seemed like the staff couldn’t care less. The patient was leaving though during the same week I left so hopefully it’ll resolve a lot of the issues that happened. The facility also had a large ant problem that seemed to be not taken seriously and they were everywhere. Primarily in the theater but also other places within the facility. I did see an exterminator one day but they seemed to have not really done anything to permanently fix the issue. The food is also severely lacking in quality- I would think a place branded like Arbor is as well as expensive as the place is would have better quality food but the food was mediocre at best and was the quality of hospital food.
Katy Whittemore rated Arbor Wellness 3 stars
3 months ago
I loved my therapist and the food! Most of the staff were friendly. Some not so much. My main complaint was the group therapy classes. Each day we would rotate between the same couple of facilitators and half the time they didn’t even have anything planned and would ask us what we wanted to do or play games. The topics were always very surface level like setting boundaries, active listening, job interview tips. Stuff like that and this is 7 days a week from 9am-5:30pm while you’re there. Most of the time you just get a handout and read over it. Since I didn’t find the group therapy helpful and you only have 1 session a week with your personal therapist, I decided to leave after 18 days. Overall, if you just need to get away from life for a bit, I do recommend this place. I do wish they would do something to better the group therapy classes though.
Rich Osburn rated Arbor Wellness 1 stars
3 months ago
If you are in need of lasting MH help, there are better options out there. Don’t be misguided by the visual aesthetics. It’s a facade. There are far better options available with a better alignment of client agency and continuum of care. Every client should have a voice in all steps across all levels of their care, and there are companies that follow that philosophy and practice. This company falls short in that regard, and I know this company well. Just do your homework and get the help you deserve. I hope this helps.

Frequently Asked Questions About Arbor Wellness

What is the structure of daily therapy at Arbor Wellness?

Therapy at Arbor Wellness typically includes daily group sessions and one individual therapy session per week. Group sessions are led by facilitators and often address general wellness topics. Some clients feel the sessions can be unstructured or repetitive, especially on weekends.

Are the promises made during admissions always met at Arbor Wellness?

Some reviewers note that certain treatment options—such as specific types of therapy or access to specific staff—may be promoted prior to arrival but are not always available once admitted. Clients are encouraged to clarify offerings ahead of time.

How is the facility maintained over weekends?

Several reviewers report diminished staff presence and cleaning services on weekends, which can lead to concerns about maintenance, organization, and structure of programming. Weekends may have less engagement and supervision compared to weekdays.

About Arbor Wellness

Rehab Centres
Arbor Wellness is a mental health clinic providing therapeutic and wellness-focused services to individuals seeking emotional and psychological support. The organization operates on an in-person model, with facilities designed to offer both group and individual therapy sessions, professional guidance, and ancillary services such as case management and meal provision.

The company’s operation includes daily structured therapy programming, with a combination of group activities and individual sessions led by licensed therapists and facilitators. Support personnel, including behavioral health technicians, nurses, and kitchen staff, contribute to the facility’s day-to-day functions. Admission and discharge processes are managed onsite, and operational details such as meal planning, facility maintenance, and therapy scheduling are handled internally.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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