Frequent themes include satisfaction with individual therapy, the quality of certain nursing and kitchen staff, and appreciation for personalized care. By contrast, dissatisfaction is repeatedly expressed regarding unstructured group sessions, limited availability of therapists, and broken promises about treatment offerings. Operational inconsistencies and unsatisfactory facilities maintenance—such as recurring cleanliness problems and pest issues—appear across multiple reviews, spanning both weekdays and weekends.
Overall, Arbor Wellness is regarded by many as a compassionate and helpful mental health clinic in Middle Tennessee, particularly due to standout staff members. Nonetheless, persistent feedback about inadequate weekend support, disorganization, and unmet service expectations indicate areas that require focused improvement for enhanced reliability and client trust.