Aer Lingus Vacation Store Reviews

This is our 3rd time booking our Ireland Fly-Drive trip with Air Lingus Vacation Store. We have had nothing but exceptional service. We can't speak to the cancel insurance policy experiences (the one stars). We do purchase it every time, but have never needed to use it, but overall their customer service has been outstanding thus far. Thank you Air Lingus Vacation Store for your service!

Mixed Experience – Beautiful Castles, Poor Communication, and Misleading Marketing We recently booked the "Castle Stay" tour through Aer Lingus Vacation Store, which was supposed to include three castle stays and one hotel. While parts of the trip were truly wonderful, the overall experience was a mixed bag—and the customer service left much to be desired. Let’s start with the positives: Cabra Castle and Lough Rynn Castle were exactly what we hoped for—rich in history, stunning architecture, and a memorable experience for the whole family. These truly felt like castle stays and received glowing reviews from us. Hotel Woodstock, although not a castle, was a very nice stay. The service and accommodations were great—but let’s be clear, it’s not a castle. Including it in a “Castle Stay” package feels like stretching the truth a bit. The biggest disappointment was Dunboyne Castle. This is not a castle stay in any real sense. There’s an old building at the front with no access and no history shared. The rest is just a generic hotel. If you’re going to market something as a castle, it should feel like a castle. Dunboyne doesn’t. Booking was another frustrating part of this experience. We booked in August for a family of four. Somehow we ended up with the dreaded "bathroom seats" on the flight over—uncomfortable and noisy. We tried to add an extra day to the trip and were met with weeks of radio silence, broken promises, and three different calls before someone finally stayed on the line long enough to help. By then, we were told it would cost $2,200 to make the change. It felt like if we had been helped promptly the price might’ve been more reasonable, but who knows? Once your payment is processed, their customer service basically disappears. We made the best of the trip and enjoyed Ireland itself, but if you're booking the "Castle Stay" package, just know that only two of the four places are truly castles. The rest either don't qualify or are misrepresented. I’d strongly recommend they rethink the name of the package to better reflect what’s actually being offered—and drastically improve their follow-up support.