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A1 Plus Electrical
A1 Plus Electrical

A1 Plus Electrical Reviews Summary

Electricians | Houston, TX

What do customers say about A1 Plus Electrical?

As of Mar 26, 2024, 2321 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
March 26, 2024
Last updated
March 26, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
2321
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

A1 Plus Electrical's customer reviews analysis

A1 Plus Electrical, Heating and Air appears to be highly regarded for its responsiveness, professionalism, and quality of service. Customers consistently praise the company for its same-day service and the knowledgeable, courteous demeanor of its technicians, such as Matt Hartman, Neil Vargas, Sergio, Roy, Jose, and Matthew Bryce. The technicians are commended for being accommodating, thorough, and for offering a range of options to suit individual budgets. Customers also appreciate the respect shown to their homes (e.g. wearing shoe covers on rainy days). Despite these positives, there are occasional grievances over scheduling issues and pricing concerns, indicating a need for improvement in time management and possibly more competitive pricing strategies. However, the professionalism of the staff seems to mitigate some of the frustration related to these downsides. Overall, customer feedback points towards a trusted company dedicated to efficient problem-solving and customer education, albeit with some opportunities to refine its service delivery process.

Positive Feedback

Positive customer feedback for A1 Plus Electrical, Heating and Air is primarily focused on their swift response times and the expertise of their technicians. The ability to offer same-day service—sometimes within the same hour—is a frequently highlighted strength. Several customers speak highly of the technicians' professionalism, citing their politeness, friendliness, and deep industry knowledge. The technicians, including Matt Hartman, Neil Vargas, and others, have been noted for providing service options that accommodate budgetary constraints. The diligence of the technicians in ensuring cleanliness and orderliness during service appointments, often by wearing shoe covers, is another positive aspect that enhances customer experience. The commitment to educating customers about their home's electrical systems and empowering them to make informed decisions is also praised. Collectively, these positive testimonials suggest a company that values customer satisfaction and aims to provide high-quality service.

Concerns and Threads

While A1 Plus Electrical, Heating and Air garners many positive reviews, it is not without criticism. Some customers have experienced inconvenience due to scheduling mishaps, such as rescheduled appointment windows and delayed technician arrivals. This indicates an area for improvement in the company's scheduling and time management practices. Additionally, there is mention of the service cost being higher than that of other companies, which raises concerns about pricing competitiveness and transparency. For customers in urgent need of service, the perceived high cost seems to have been a point of contention, overshadowed only by the necessity to resolve their electrical issues promptly. These aspects, while not overshadowing the overall positive image, suggest opportunities for A1 Plus Electrical to reassess certain operational aspects with the aim to enhance customer satisfaction and trust further.

Frequently asked questions about A1 Plus Electrical

Does A1 Plus Electrical offer same-day service?

Yes, A1 Plus Electrical frequently receives positive mentions for their ability to provide same-day service, as well as emergency responses, ensuring quick and efficient resolution of electrical issues.

Are technicians from A1 Plus skilled and professional?

Technicians from A1 Plus are consistently praised for their professionalism, knowledge, and friendly approach. They are noted for providing valuable education alongside the service to help customers make informed decisions.

Is A1 Plus Electrical's pricing competitive?

Opinions on A1 Plus Electrical's pricing are mixed. Several reviews affirm the fairness and reasonableness of their prices, while others suggest that they may be higher than competitors', indicating a need for potential customers to discuss pricing upfront.

Recent customer reviews and testimonials for A1 Plus Electrical

A1 Plus Electrical
Lan Ha
5-Star
3 days ago
A1 Plus was quick to respond to my call. They notified me when electrician was on the way. Electrician Matt Hartman was very friendly and helpful. He provided a variety of service options and pricing that was within my budget. He performed the work competently and quickly. He also took care to put shoe covers on when entering the house on a rainy day. Thank you.
A1 Plus Electrical
Gregory W
5-Star
a day ago
Originally gave me a window from 7-10 am, so I was prepared for that. Rescheduled for 10-1. Showed up about 2:30. Cost was a few hundred dollars more than the next company, but by then it was too late in the day, and I just needed it done so I could get my power back on. Technician was very professional and did great work, no complaints there.
A1 Plus Electrical
Aayrin Collins
5-Star
3 weeks ago
A1 + electrical is the only electrical company I call for all my electrical issues. All of the guys that I have met so far have provided exemplary service. I called and received service the same day. Big shout out to Neil Vargas for going above and beyond for me today. He was so patient and kind. He made sure to answer all one thousand of my questions with a smile, and never rushed the process. Neil made sure I was educated, and informed in order to make responsible decisions regarding my home's electrical needs to insure my home is safe. Thank you 😊
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About A1 Plus Electrical

Electricians
At A1 Plus, we've proudly served the Greater Houston area for over 15 years, specializing in electrical services with our top qualified electricians. Now, we're excited to announce that we're expanding our expertise to include HVAC services! We're dedicated to excellence in both electrical and HVAC work, valuing each customer and striving to be recognized as Houston's premier service provider. From emergency electrical services to lighting/power installations, home backup generators, and now HVAC solutions, A1 Plus is your one-stop shop for home comfort and safety. As a locally owned and operated business, community involvement and customer satisfaction are at the core of our values. That's why we offer 24-hour live answering!
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