Jackson Hewitt Tax Service Phoenix Reviews
Rated 4.8 based on 347 Reviews
Tax Service in Phoenix
6076 S Central Ave, Phoenix, AZ 85042, United States
Published on
February 19, 2024
Last updated
July 10, 2025
Jackson Hewitt Tax Service is receiving predominantly positive reviews from its clientele, demonstrating a consistently satisfactory customer experience. The repeated mention of staff members by name indicates a personal and human touch to their service, contributing positively to the company's reputation. Specific traits repeatedly highlighted include professionalism, efficiency, helpfulness, and exceptional customer service. The employees are commended for their fast service and ability to address concerns promptly. Some recurring sentiments include customers’ intentions to return based on their good experiences, a testament to the loyalty the company fosters. However, there is a noted area for improvement regarding document accessibility and customer communication. In particular, the requirement to return to the office to retrieve tax documents after receiving a refund seems to inconvenience some customers.
Based on customer reviews, employees are known for managing busy tax seasons efficiently by providing fast services without compromising on quality. They often go above and beyond to accommodate clients within tight timeframes.
Yes, many reviews mention employees by name and describe personalized, attentive service. The staff is frequently praised for their friendliness and ability to provide tailored assistance to meet the clients' specific needs.
According to some reviews, clients may be required to return to the office to collect their tax documents after the refund has been issued. This practice has been noted as a point of inconvenience for some customers.
Jackson Hewitt provides year-round support to hard-working clients with innovative, low-cost tax solutions. Call us for availability. Our clients get the Maximum Refund and Lifetime Accuracy guarantees, or we pay. Still need to file? Call our office or visit us online to learn about all available filing options. We are happy to help with your tax needs.
