Phoenix, AZ
Tax Service
Jackson Hewitt Tax Service Phoenix
Jackson Hewitt Tax Service Phoenix

Jackson Hewitt Tax Service Phoenix Reviews Summary

Rated 4.8 Star based on 347 Reviews

Verified by
Overall Rating
Published on
February 19, 2024
Last updated
March 13, 2024

What do customers think about Jackson Hewitt Tax Service Phoenix?

Jackson Hewitt Tax Service is receiving predominantly positive reviews from its clientele, demonstrating a consistently satisfactory customer experience. The repeated mention of staff members by name indicates a personal and human touch to their service, contributing positively to the company's reputation. Specific traits repeatedly highlighted include professionalism, efficiency, helpfulness, and exceptional customer service. The employees are commended for their fast service and ability to address concerns promptly. Some recurring sentiments include customers’ intentions to return based on their good experiences, a testament to the loyalty the company fosters. However, there is a noted area for improvement regarding document accessibility and customer communication. In particular, the requirement to return to the office to retrieve tax documents after receiving a refund seems to inconvenience some customers.

Positive Feedback

Jackson Hewitt Tax Service stands out in customer feedback for their staff professionalism, quick and efficient service, and helpfulness in maximizing client's refunds. Employees, such as Jesus, Zina, Mary, Miriam, and Elisa, receive specific praise for exceptional service, which includes working through breaks to assist clients, providing detailed explanations of tax processes, and ensuring customers do not spend unnecessary time in the office. The ability of staff members to offer clear answers to questions and concerns is also noteworthy. Clients express a high level of satisfaction and loyalty, with many indicating they have been returning for years and plan to continue using Jackson Hewitt for their tax needs.

Concerns and Threads

While Jackson Hewitt Tax Service garners many positive remarks, it is not without its criticisms. A notable concern arises with communication and document accessibility. Some customers experience difficulty reaching the office when necessary, which could lead to frustration, especially during the busy tax season. Furthermore, the practice of withholding tax documents until the refund is issued has been cited as inconvenient, as it requires clients to make additional trips to the office. Such issues, while not widespread in the reviews, could impede the overall customer experience and potentially deter future business if not addressed.

Frequently asked questions about Jackson Hewitt Tax Service Phoenix

How do Jackson Hewitt Tax Service employees handle busy tax seasons?

Based on customer reviews, employees are known for managing busy tax seasons efficiently by providing fast services without compromising on quality. They often go above and beyond to accommodate clients within tight timeframes.

Can I expect personalized service at Jackson Hewitt Tax Service?

Yes, many reviews mention employees by name and describe personalized, attentive service. The staff is frequently praised for their friendliness and ability to provide tailored assistance to meet the clients' specific needs.

Will I need to return to the Jackson Hewitt office after my tax preparation is complete?

According to some reviews, clients may be required to return to the office to collect their tax documents after the refund has been issued. This practice has been noted as a point of inconvenience for some customers.

What are customers saying about Jackson Hewitt Tax Service Phoenix

Jackson Hewitt Tax Service Phoenix
Jessica Campos
a month ago
Thanks to Jesus for helping with my taxes today he did a great job he was fast , helpful & so nice . Love doing my taxes at Jackson Hewitt been going for 5 yrs. now & they never let me down they are the best , I highly recommend 💚
Jackson Hewitt Tax Service Phoenix
Loretta Bulfin
a month ago
Mary Hernandez the office manager at the central ans southern location was so professional, sweet, and helpful. I can and have for years been able to count on JH to support me during tax season and always address my questions and concerns. I'll continue to come back for their services.
Jackson Hewitt Tax Service Phoenix
Quaneisha Gunn
a month ago
Zina was great. She does her thing. Does not take all day. And she does a good job.. Glad to see sista's like this handling business in a professional way. Better keep her
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About Jackson Hewitt Tax Service Phoenix

Tax Service

Jackson Hewitt provides year-round support to hard-working clients with innovative, low-cost tax solutions. Call us for availability. Our clients get the Maximum Refund and Lifetime Accuracy guarantees, or we pay. Still need to file? Call our office or visit us online to learn about all available filing options. We are happy to help with your tax needs.