Everything you need to know about the product and billing.
What does the free plan include?
The free plan includes all core features, including AI summaries and customisation.It is designed for smaller websites and supports up to 1,000 monthly visitors, allowing you to fully test the product before deciding to upgrade.
What happens if I exceed my visitor limit?
We monitor your usage and notify you before you reach your limit.
You will receive a warning when you approach around 80 percent of your allowance. If you exceed it, your notifications will continue to run and we will contact you to suggest upgrading to the next plan.
Can I upgrade or downgrade my plan?
Yes. You can change your plan at any time depending on your needs. If your traffic grows or your setup becomes more complex, you can upgrade. If your usage decreases, you can downgrade accordingly.
How many notifications do I need?
The number of notifications you need depends on how many different parts of your business you want to cover. For example, if you have multiple locations, services, or campaigns, you may want separate notifications for each. If your setup is simpler, fewer notifications may be enough.
Can I use notifications across multiple locations or use cases?
Yes. Trustguide is designed to be flexible.
You can use notifications across different locations, pages, or use cases. This allows you to adapt how reviews are shown depending on the context.
Can I track performance?
Yes. Trustguide provides analytics such as impressions and clicks.
This allows you to see how often notifications are displayed and interacted with. Conversion tracking is being added, which will help you measure the impact on revenue more directly.
Is there a discount for yearly plans?
Yes. Yearly plans are offered at a reduced price compared to monthly billing. They are designed for users who plan to use Trustguide over a longer period.
Can I cancel anytime?
You can cancel your plan at any time. There is no long-term commitment, and your subscription will remain active until the end of your billing period.
Is Trustguide GDPR compliant?
Yes. Trustguide is fully GDPR compliant and follows standard data protection practices.